Shipping Policy

NutriSetu ships across India. Same-day and next-day delivery are available in Ahmedabad, Gujarat. Every other pincode is served by standard 2–7 day couriers, subject to the vendor's dispatch location and courier serviceability.

International shipping is not currently supported.

• Ahmedabad — Same-day: orders placed before 9 PM IST are delivered the same evening / next morning.
• Ahmedabad — Standard: 1–2 business days.
• Gujarat (outside Ahmedabad): 2–3 business days.
• Metro cities (Mumbai / Delhi / Bengaluru / Chennai / Hyderabad / Pune / Kolkata): 3–5 business days.
• Rest of India: 4–7 business days.
• North-East / Andaman / J&K / Ladakh: 7–10 business days.

These are estimates. Actual delivery depends on courier serviceability, the vendor's pack-and-ship time, and factors outside our control (weather, festival load, strikes, PIN-code lockdowns).

Perishable items (fresh millets, cold-pressed oils, dairy-based products, prepared foods) can only be shipped within the same state as the vendor's registered store — unless an active cold-chain route covers the vendor-to-buyer state pair. If a perishable item in your cart isn't serviceable to your address, checkout will block placement of the order with a clear message.

• Orders above ₹499: FREE standard shipping.
• Orders below ₹499: standard shipping ₹49.
• Same-day Ahmedabad delivery: ₹49–79 (shown at checkout).

All fees are inclusive of GST where applicable.

Every shipped order receives a tracking ID via email and SMS. You can track live status from the "My Orders" page in your account. For same-day Ahmedabad shipments handled by our in-house rider network, real-time status updates through the rider app.

We work with Shiprocket-aggregated carriers (Delhivery, Ecom Express, Xpressbees, Shadowfax, DTDC and others) for pan-India shipments, and our in-house rider network + local aggregators (Dunzo, Porter, Shadowfax Instant) for Ahmedabad same-day.

Couriers typically attempt delivery up to 3 times. After a 3rd failed attempt (undeliverable address, buyer unreachable, refused acceptance), the parcel is returned to the vendor. Return-to-origin (RTO) orders are refunded per our Refund Policy after the parcel reaches the vendor and passes inspection.

For orders above ₹1,000, buyers receive a 4-digit OTP at the time of shipment. Share this OTP with the delivery agent at handover — it's our safeguard against "left at the door" fraud and lost parcels.

If your parcel arrives damaged, please open it in front of the delivery agent and refuse acceptance if the inner contents are visibly compromised. If damage is discovered after handover, raise a ticket within 48 hours with photos of the parcel + the damaged item(s). See our Returns Policy for the full flow.

Shipping questions? Email us at info.nutrisetu@gmail.com or raise a support ticket from your account.