Refund Policy

NutriSetu refunds an order in these cases:

• The order was cancelled before dispatch (by you or by the vendor).
• The order was undeliverable and returned-to-origin (RTO).
• The item arrived damaged, defective, expired, or materially different from what was listed — see our Returns Policy.
• A payment was captured but no order was created on our side (rare — usually resolves automatically within 24 hours).

Refunds always return to the original payment method used for the order. Payment method cannot be changed at refund time — this is a Razorpay + banking-network constraint, not a NutriSetu rule.

• UPI / Netbanking: 3–5 business days.
• Credit / Debit Card: 5–7 business days (issuing bank timeline).
• Wallet: 1–3 business days.

The refund SLA above starts from when we initiate the refund with Razorpay — not from when you raised the ticket. Bank posting time varies by issuer.

If only some items in a multi-item order qualify for refund, we refund the amount you paid for those specific items — including their share of any coupon discount + shipping fee. Order-level fees (same-day delivery surcharge, cold-chain surcharge) are refunded only if the entire order was undelivered.

If a coupon was applied to your order and you return one item, the refund amount is what you actually paid for that item after the discount was distributed — not the item's pre-discount MRP. If a full refund is issued, the coupon slot is released back to your account (subject to the coupon's remaining validity + per-user limit).

• Perishable items opened after delivery (unless the item was defective on receipt).
• Custom / made-to-order items marked non-returnable on the product page.
• Digital gift cards and store credit purchases.
• Shipping charges for buyer-initiated returns (unless the reason is our fault or the vendor's).

If your bank shows a debit but our order confirmation didn't appear, don't place the order again. Razorpay auto-reverses uncaptured transactions within 5–7 business days. If it's been longer, contact us with the Razorpay transaction ID and we'll reconcile.

Refund status shows on the order detail page in your account. Once we initiate the refund, you'll also receive an email with the Razorpay refund ID — use that ID with your bank if the credit hasn't landed after the SLA above.

Please raise a refund request with us before initiating a chargeback with your bank. Chargebacks incur fees that eat into the vendor's payout — and 90% of them resolve faster through our support flow than through the bank's dispute process.

Refund questions? Email info.nutrisetu@gmail.com with your order ID, or raise a ticket from your account.