Returns Policy

You have 7 days from the date of delivery to raise a return request for eligible items. Requests raised after 7 days are considered outside policy and cannot be processed.

• Damaged in transit: full refund. Please open the parcel in front of the delivery agent when possible and refuse acceptance if visibly damaged.
• Wrong item shipped: full refund + free reverse pickup.
• Defective on arrival: full refund + free reverse pickup. Share photos + a short description.
• Expired on arrival (BBD / expiry date already passed): full refund + free reverse pickup.
• Materially different from listing: full refund. If it's a cosmetic mismatch (packaging tweaked, mild colour variation on a natural product), a partial refund or store credit is usually offered instead.

• Perishable items that have been opened, unless the product was defective on receipt.
• Items showing signs of use, tampering, or missing original packaging (unless the reason for return is our fault).
• Custom / made-to-order items flagged as non-returnable on the product page.
• Free gifts or promotional add-ons received with the order.
• Items past the 7-day return window.

1. Go to My Orders in your account.
2. Open the delivered order → click Return next to the item(s).
3. Pick a reason from the dropdown, upload 1–3 clear photos of the issue.
4. Submit. You'll receive a confirmation email within 24 hours with the next step (reverse pickup slot, or a self-ship courier address).

For serviceable pincodes, we schedule a free courier pickup within 2–3 business days of return approval. Please keep the item in its original packaging along with any invoices, tags, and free add-ons received. The pickup agent may inspect the item at the door — if it doesn't match the return reason, they may refuse pickup.

For unserviceable pincodes, we'll email you a return shipping address. Ship the item via any tracked courier and share the tracking number — the shipping cost is reimbursed with your refund when the item reaches the vendor.

Every returned item is inspected by the vendor. Once approved, the refund is initiated within 2 business days. If the return is rejected (item was used, damage caused by buyer, wrong reason claimed), you'll be notified with photos + a short explanation and the item is shipped back to you at no cost.

Orders can be cancelled from the order detail page any time before the vendor marks them "packed". Cancellations after packing (but before shipping) are handled case-by-case — vendors often have per-unit packaging cost they can't recover. Once shipped, please wait for delivery + raise a return per this policy.

After a return is approved and the item is received back by the vendor, refunds are initiated within 2 business days. See our Refund Policy for how long the refund takes to hit your original payment method.

We don't currently offer direct exchanges. If you want a different variant / size / flavour, please return the original item for a refund and place a fresh order for the replacement.

Return questions? Email info.nutrisetu@gmail.com with your order ID, or raise a support ticket from your account.